Saturday February 11, 2012 10:21 AM AEST

NVIDIA's tight-lipped approach to insurance wins no battles

By The Inquirer
10:17 May 20, 2009 | 6 Comments
Tags: NVIDIA | lawsuit | insurance
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NVIDIA's tight-lipped approach to insurance wins no battles

Other than the part about flooding with technical data, this is exactly what Nvidia did to us humble hacks here at The INQUIRER. Lots of words, much chest thumping about its greatness and infallibility, but never answering the question.

The questions that Nvidia will not answer are not at all out of line. To quote Page 12 Para 68:

"The information that NVIDIA has failed and/or refused to provide to National Union includes, but is not limited to, the following Material Information:
- Records showing the dates of manufacture of all affected notebook computers;
- Records showing the dates notebooks were shipped to end users;
- Records showing field failures to date, and the specific dates of those failures;
- Records showing the specific dates of repair of the affected notebooks;
- Records showing what component parts were replaced and when and why;
- Records showing any injury to component parts other than NVIDIA chips, including descriptions and dates of injuriers; and
- Documentation of settlement discussions, NVIDIA's estimation of claim exposure, and supporting documentation of any estimate."

Do these sound like things that are reasonable to ask before an insurance company pays out?

Reading the fine print in the suit, you can see there are several good reasons why Nvidia is playing dumb. The first is the civil lawsuits, if Nvidia admits anything to anyone, it will surely have a harder time defending against those civil lawsuits. You could say that what is going on is obvious to even a slow monkey, and we knew over a year before that some Nvidia GPU parts that were out were problematic.

Luckily for Nvidia, it is still in the dark, claiming that the science behind the cracking bumps is not understood. Somehow, every packaging expert talked to by The INQUIRER understood it, was able to explain it, and the explanations all matched up. Nvidia might want to hire one of these guys in the future to fill the glaring hole in its corporate semiconductor knowledge base.

Secondly, NUFI is claiming that Nvidia did not involve it in the negotiations for which it is being asked to pay Nvidia's settlements. Nvidia's insurance policy states that NUFI must be involved in any such negotiations, or at least that it must be given the opportunity to decline to do so.

It looks like Nvidia didn't provide NUFI with details, then sent it a bill with a big number on it. NUFI wisely declined to pay.

 

 
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6 Comments
TinBane
May 20, 2009 11:00 AM
Fuck, is it just me or is this entire farce just a tiny, little bit sad, given the size, age and experience nVidia SHOULD have in the market?
If the other OEMs are anything like Apple, their own authorised repairers will have been feeding technical readouts by their millions into a company database to sure-up the claims against nVidia. Given how integrated mobile GPUs are to system components on most laptops, it necessitates replacing the entire mainboard to fix. Not only is that expensive and wasteful, but it's tiring to the end users.
kungfutiger
May 20, 2009 4:31 PM
This is the latest in a long list of very questionable business practices that NVIDIA engages in.
They treat their customers with disdain and contempt. Blacklisting reviewers who truthfully report the shenanigans, renaming the slightly modified 8800gts twice with completely different names that confuse and mislead the consumer, and now this fiasco.

It's time to only recommend alternative products to NVIDIA. Most buyers wouldn't know about the behaviour of this company, so they buy what is recommended in magazines or by friends with top notch machines. If those friends only recommend an alternative product because of this "don't give a rats arse about the customer" attitude, then perhaps NVIDIA would get the message that enough bullshit is enough.
MrPodgy
May 20, 2009 8:43 PM
I did buy a Nvidia 8400GS and really it seems ok to me ... im more a what i like i buy kinda person i never really go for reviews but this is really sad to think that the Big Dawgs of graphics have given up the ghost and are producing cards that have faults which is starting to turn my opinion that this company is starting to become 2nd rate. next time i'm getting an ATI and submersion cooling it, saves on costly house fires!!
Dan_Brisbane
May 20, 2009 8:55 PM
I had enough of their Shenanigan's months ago, and made a decision not to buy their products in the future. Besides, ATI have been putting out some good cards lately and parent company AMD could do with the financial support and keep Intel honest.
Argotha
May 21, 2009 8:28 PM
So let me get this straight.
NVidia is purposely trying to destroy its reputation and market share?!
someon3
Oct 8, 2009 9:44 PM
It was trying and it failed
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