Friday February 10, 2012 8:46 PM AEST

Reporting about Apple's exploding devices is wrong

By The Inquirer
09:56 Aug 21, 2009 | 10 Comments
Tags: Reporting | about | Apple's | exploding | devices | is | wrong | iPod | iPhone
Reporting about Apple's exploding devices is wrong

Seems one reporter is Apple to the core.

Apple's tame press is demanding that hacks stop writing stories that are bad for Apple.

Arik Hesseldahl, writing for Businessweek, finally crossed the line of being simply pro-Apple and moved into the realms of covering up Jobs Mob's mess.

For those who came in late, Apple has been having a problem with exploding Iphones and Ipods lately. Although, for Apple, it is not so much a problem with the devices blowing up, as much as the fruit-themed toy-maker wanting people to stop reading about their products blowing up.

So Hesseldahl has stepped in to help. He claims that an ordinary house lamp is more dangerous than an Ithing. So why isn't the media up in arms over faulty lighting fixtures?

Bravely he slams the British press for focusing on the explosions and defends Apple's antics of demanding that people whose expensive gadgets exploded sign a gagging order before the company will look at the fault or offer a refund.

Hesseldahl seems shocked that the British press turned a perfectly innocent NDA into a "gagging order". He insists, quite wrongly, that it is perfectly normal business practice to issue such legal threats to buyers of your faulty products.

We can only guess he is so used to signing NDAs to receive press releases that he finds them normal. But we think the rest of the world does not find gagging orders part of a sane company's policy on returns, particularly when the company could be sued into penury for selling dangerous products.

Hesseldahl says that stories of up to 15 Ipods exploding in the US are nothing to worry about. After all, since 2001, Apple has sold 218 million Ipods worldwide.

"Let's say there were 1,500 documented cases. That would still amount to only 0.0007 per cent of the devices sold, " he writes.

He thinks that is nothing. But if the same statistic applied to airliner flights it would mean that an aircraft would crash every day. Would that be acceptable?

Hesseldahl accuses fellow hacks of picking on Apple because they haven't looked at other MP3 players in circulation to see if they had similar problems.

Anyway, the cause of exploding Ipods is the battery and therefore has nothing to do with Apple. Even if Apple puts dodgy batteries in its machines and then seals them in so no one other than its service teams can get them out of the little beasties.

Then Hesseldahl gets back to his argument that the press makes no mention of the 28,300 fires caused by faulty wiring, overheated domestic appliances and the like. When's the last time you heard media outrage about lamps? he asks.

Following that logic we would not write about faulty tech gear at all.

Anyway the comments page on Hesseldahl's story is amusing. The top comment accuses him of being an Apple press officer [It wasn't us, honest - Ed].

Certainly we would think that if Hesseldahl wants to beat up other hacks for reporting how a huge company flogs dodgy gear, he should hand in his press card and go to work as an Apple press officer.

 

 

theinquirer.net (c) 2010 Incisive Media

 
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10 Comments
Woomera37
Aug 21, 2009 10:21 AM
I've been following this on El reg and yes it is a supprise that you would need a NDA in order to get your warranty seen to. If that ever started in Oz there would be nothing to write about.
qwakqwak
Aug 21, 2009 10:33 AM
lol! when was the last time you put a desk lamp in your pocket or held it against your head?!
AIMBOT
Aug 21, 2009 10:39 AM
This is all nonsense. Apple received no reports about these faulty devices directly from the user. All the stories are just that; stories that have been printed in the media, to which Apple has followed up on, and is yet to receive one of the “hissing, then exploded” iPhones. I’m not dismissing that it hasn’t happened, but I pay very litte credit to either the Inquirer or other media reports about faulty devices regarding Apple.
Hoonbernator
Aug 21, 2009 11:37 AM
I thought it was caused by a shipping error - the ones that the CIA ordered were shipped to a number of stores by mistake.
Then a number of secret assassination attempts were reported to be unsuccessful due to 'unexpected equipment failure'...
Mademan
Aug 21, 2009 12:53 PM
Thank god it didn't happen with the iBuzz...

Having to sign an NDA to have your faulty product seen to is about the only news worthy thing here. And I admit it's a bit suspect. But you can't blame Apple for trying. Exploding, overheating and other such malfunctioning fruit are all complaints that have been pointed at ipods dating back to about 2002, not to forget the original iMac. But it's the fact that Apple create lifestyle products that are a part of our everyday that makes them a target for the sort of quality, cutting edge journalism you get on Today Tonight. Certainly nVidia 7800GT's (which required a hacked bios to simply run), Elpida based ram modules, and faulty Phenom's haven't had as much news coverage, but these are all faulty products that have cost someone, somewhere a lot of money. The fact is that whilst the ipod has become attached to many people's hands (or nylon clothing), it's still cutting edge technology. And that means that at some point, it will go wrong.
smadge1
Aug 21, 2009 1:31 PM
I guess my idea of exploding pants isn't such a good idea after all (Apple already thought of it)
qwakqwak
Aug 21, 2009 1:57 PM
no exploding pants is still a cool idea, you could call them iPants
Mademan
Aug 21, 2009 2:21 PM
iBollocks?
MagnumXY
Aug 22, 2009 8:56 AM
"He thinks that is nothing. But if the same statistic applied to airliner flights it would mean that an aircraft would crash every day. Would that be acceptable?"
But that's aircraft not iPhones??
GhostFaceKilla
Aug 22, 2009 11:17 AM
Ahh cost benifit analysis, the driver of modern capitalism.

Of course theres a problem. The baterries they are using are inferior and cheaper than alternatives. But Apple knows that you will keep buying.

They also count on you upgrading every couple of years before the problem becomes acute in your device.

As I always say if any compnay is acting in anyway 'unethically' and/or 'missleadingly' do not support them. At all. Personally I would love to support Apple more as a consumer. But as an informed and educated consumer (the type companies such as Apple dont like, with their smoke and mirrors marketing) I cant get past the fact that it appears to me that they have little respect for the actual consumer apart from their role in just consuming acccording to the instructions of the company.

To be honest faulty consumer electronics for example is not just an Apple issue. It is perfectly normal and acceptable (as long as the problem was not cause any clear recklessness or indifference to potential injury or loss after knowing that the issue existed - i am reminded here of the Ford Pinto case in the USA. Exploding petrol tanks on cars anyone? In that case Ford knew of the isssue even before the cars hit the road) in my opinion for problems to occur in relation to consumer products (within a certain percentile).

What is important is how the issue is dealt with. Its the way that Apple deal with the issue when it comes up in relation to them that really irks me. I value openess and honesty as much as possible and like to support a company that does the same.

2 out 5 Apple.
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