Intel announces Sandy Bridge recall - epic silicon fail!

By David Hollingworth
09:46 Feb 1, 2011 | 38 Comments
Tags: intel | sandy | bridge | cougar | point | recall | processor | cpu | news
Intel announces Sandy Bridge recall - epic silicon fail!

Breaking news: A flaw in a SATA support chip leads Intel to announce a $700 million recall of Sandy Bridge parts. This is not an oops... it's an ARRRGGHHHHHHH!!!

As many of the more observant around here may know, we make the odd mistake. The rush to deliver content can sometimes deliver spelling errors, grammar issues, and more. So we kind of get how Intel must be feeling now that it's announced what appears to be a major flaw in its current crop of Sandy Bridge platforms.

What kind of flaw? Here's the word straight from today's bombshell release:

As part of ongoing quality assurance, Intel Corporation has discovered a design issue in a recently released support chip, the Intel® 6 Series, code-named Cougar Point, and has implemented a silicon fix. In some cases, the Serial-ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices such as hard disk drives and DVD-drives.

So, you know, only something minor - after all, it only impacts THE ENTIRE PERFORMANCE OF A SYSTEM!

But Intel's on the case. It's already manufacturing replacement Cougar Point chipsets. New parts will start flowing to manufacturers in February ramping up into April, but replacement parts aren't the issue. The real bite will be felt by all those who have already invested heavily in the platform - motherboard manufacturers, system builders and consumers alike. Intel states that the flawed parts have only been shipping since January 9, and that it impacts relatively few consumers. However, that means that it's early adopters and enthusiasts that will be hurt most - exactly the consumer demographic Intel does not want to upset. 

Intel stands behind its products and is committed to product quality. For computer makers and other Intel customers that have bought potentially affected chipsets or systems, Intel will work with its OEM partners to accept the return of the affected chipsets, and plans to support modifications or replacements needed on motherboards or systems.

As to the vendor situation, it's even worse. With Chinese New Year celebrations in full swing, much of the most affected vendors aren't even in the office - it'll be a rude shock. And since full volume production wont be possible until April, that's effectively two month's of future sales drastically compromised.

The costs to Intel are impressive, but really only a blip on its annual earnings. First quarter revenue is expected to drop by about $300 million, while the recall's total cost is likely to be $700 million. Racked up against an expected total revenue of $11 BILLION, it's small beer.

All we can say is that we're glad we've not already invested in our planned Sandy Bridge build just yet. For the full release, point your browser here.

 
 
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38 Comments
orcone
Feb 1, 2011 10:22 AM
Not all bad news.
Defective Sandy-Bridge chips will be cheap as chips, and from what I've heard the issue only affects a small number of systems. That said, I ain't buying any til at least April now.
orcone
Feb 1, 2011 10:24 AM
Oh crap I'm an idiot.
sUpEr gEEk
Feb 1, 2011 11:06 AM
Sweet got time to save up more $$ for my Sandy Bridge System. Might get it for my birthday from myself as its in April.
wraith676
Feb 1, 2011 11:32 AM
well this is special of intel, i just built a 4k sandy bridge system for a mate of mine :( do we know which motherboards are effected?
Hawkeye
Feb 1, 2011 11:34 AM
Effectively the entire 6-series...
Hawkeye
Feb 1, 2011 11:37 AM
Sorry, should say, the entire 6-series range of SATA chips, which we believe is across the entire range of mobos.

We're still waiting to hear back from a lot of folks, and even motherboard vendors are pretty much in the dark on this one.
wraith676
Feb 1, 2011 11:42 AM
Ok thanks Hawkeye, keep us updated mate. Just need to know about the recall process as i will probably end up having to do it(really p!$$ing of the person who owns the system.)
Hawkeye
Feb 1, 2011 11:52 AM
It's hard getting info at the moment, but trust me, we'll update as soon as we can.
Sparky
Feb 1, 2011 11:59 AM
and here was anandtech review making special mention of the fact that to get 6 series out, they reused a lot of parts from the 5 series design. So a real shame that they stuffed it up.
xBomx
Feb 1, 2011 12:21 PM
i just love it when corporations/CEO's think they can just pull out the whip and think they can slave drive the workers, when will they realize that they can only obtain quality over quantity or vice versa.

The greedy CEO thinks he can just notch up the lever while not caring that the workers and buffers is bottle necking, in hope to gain a bigger stake in shares.

Frankly i must say, suck shit!
.:Cyb3rGlitch:.
Feb 1, 2011 12:27 PM
xBomx, your logic is flawless. How can one refute such a coherent argument!
guerny
Feb 1, 2011 12:28 PM
its karma....
The world knows when you cuddle up to the hollywood movie studios and build harware DRM into you silicon!
Meowkitty
Feb 1, 2011 1:36 PM
well said xBomx, now it's out there we do not need to shy away from the topic.

that being said, when did 6% of anual revenue become small beer? thats revenue not profit.
that's a hole lot of pissed of investors and share holders.
drago13666
Feb 1, 2011 1:42 PM
If its only the onchip sata interface thats at risk, if you had a motherboard that had secondary sata ports (running off a differnt chipset or bought a pci sata card, would that bypass the faults?

Or is this related to the way the cpu processes all data come from storage devices?
philo-sofa
Feb 1, 2011 1:47 PM
@ xBomx - I was going to be subtly sarcastic like Cyber about the mound of completely unjustified conclusion-jumping crap you dumped into a comment, but.... I didn't.
xBomx
Feb 1, 2011 2:51 PM
good question drago, if the info given so far says so, i would think its the entire serial ATA architecture affected (the root of the problem being the cpu of course).

It seems like a definitive case, on paper, until you resourcefully spend some practical time to feed your curiosity, which will prove to be an actual fact otherwise.

So far imo without any hands on experiment, i reckon its back to the IDE connectivity.
philo-sofa
Feb 1, 2011 3:41 PM
^^ Just... incorrect.

It isn't the 'entire SATA architecture' affected, as the SATA III ports don't have issues. It's also untrue to say 'the CPU is obviously at fault' - they're recalling the motherboards, not the CPUs and it's very likely a southbridge issue (which is where SATA ports come from BTW).

IDE lolwut?
wraith676
Feb 1, 2011 4:14 PM
this pretty much sums it up, and yes Philo its a SATA 2 problem, 2 of the 6 ports are going to be unaffected. For reference http://www.anandtech.com/show/4143/the-source-of-intels-cougar-point-sata-bug
jdog
Feb 1, 2011 4:38 PM
now this is the reason to stay one step BEHIND in tech...

glad i got my i7 rig then...
philo-sofa
Feb 1, 2011 4:43 PM
Update: http://www.anandtech.com/show/4142/intel-discovers-bug-in-6series-chipset-begins-recall

Looks like it's not quite a full recall, but prob wouldn't buy a board yet myself. Looking at March before replacements become available.
philo-sofa
Feb 1, 2011 4:45 PM
Ahh frack it I've been as dumb as xBomx with my linking. Late and the wrong damn link. FML.
t8y
Feb 1, 2011 5:06 PM
hmm, well i only plan on using 2 drives.. so if i buy now (potentially cheaper, especially 2nd hand w/ receipt) and RMA it 6 months down the track, i am essentially getting a nice new revision board on the cheap.. hmm
xBomx
Feb 1, 2011 5:13 PM
@ philo-sofa u can be dumber, looks like we're bum chums from now on :p
philo-sofa
Feb 1, 2011 6:33 PM
^^ so long as you don't get things too epicly wrong we'll get on fine mate :)
Daz80
Feb 1, 2011 6:39 PM
I can hear AMD popping the champagne corks.

Muuhahahahaha!
ShiroKage
Feb 1, 2011 6:52 PM
i've read this story on a few sites, but still don't fully understand what the problem is...

so the p67 motherboard i bought is faulty and i can get a replacement?
philo-sofa
Feb 1, 2011 7:07 PM

Well the key facts for the tl/dr people are:

Key facts about this:

- This error affects P67 motherboards, the issue isn't with CPU's.
- The error causes high failure rates in the four SATA 3 Gb/s (SATA II) ports on all P67s.
- This does not affect the two SATA 6 Gb/s (SATA III) (they're on all P67's too), or any extra SATA ports the mobo makers add.
- There isn't (yet) a total recall, whilst you can likely exchange a board at will once replacements are available (in March) it'll probably remain an 'opt in' thing.

- The estimated failure rate is '5% at three years'.
- That means that there's a 5% chance at least one of your four SATA II ports will be dead in three years time (this is if you use all four ports afaik).
- This will not affect the release schedule of H67 or Z68 motherboards.
- The engineer responsible is gonna be a like 'FML, FML, FML, FML, FML' for quite a while (they've physically lost Intel up to $US 1,000,000,000).
.:Cyb3rGlitch:.
Feb 1, 2011 7:08 PM
ShiroKage, the manufacturer of your motherboard will probably issue a recall after they've recovered from their Chinese New Year hangover.
rs727
Feb 1, 2011 7:29 PM
Where does it say only P67 chipsets are affected?

Everything i've read says 6-series, meaning P67, H67 and technically the upcoming Z68. Obviously that will be fixed before it's release.
asusgamer55
Feb 1, 2011 10:19 PM
SHITEL inside...lol
philo-sofa
Feb 1, 2011 11:30 PM
It really is quite a massive issue for Intel, though TBH the only thing really worrying me would be reselling it to someone who might have an issue.

Still... epic silicon fail.


p.s. @rs727: it seems to vary a lot depending on the specific article, some specify that H67 motherboards aren't affected although the jury is still out e.g.

http://www.engadget.com/2011/01/31/intel-finds-sandy-bridge-chipset-design-flaw-shipments-stopped/
peteed1985
Feb 2, 2011 7:16 AM
so since I bought a patriot sandy bridge SSD in December i'm ok right?
philo-sofa
Feb 2, 2011 9:01 AM
There's no Patriot 'Sandy Bridge' SSD afaik. The problem isn't in drives or SSDs, it's with the part in the motherboard that controls drives.
Mademan
Feb 2, 2011 9:41 AM
Well at least they've admitted it, however embarassing it is for them.

I remember Nvidia never officially announcing a BIOS issue with the 7800GS, which left graphics crippled on the system, instead releasing the 7900GS to fix the problem. Any attempt to draw attention to the issue on their forums was shot down.
GRiMEY
Feb 2, 2011 11:20 AM
The problem effects all the B-Stepping 6 series chipsets (A-stepping was only ever used in the first samples, all retail boards use B-Stepping). The fix will be in the form of C-stepping chipsets, which are beginning production now and should be in retail stores come April.

There is some confusion (largely stemming from Anand's speculation) about laptops. Whether or not laptops will be effected will be down to what SATA channels are being used. Thankfully the Core i3 hasn't been released yet, so there are only a small number of laptops out there.

But all the desktop LGA 1155 motherboards have the bug, whether they are H67 or P67.

-John Gillooly, PC & Tech Authority Labs Editor.
SceptreCore
Feb 8, 2011 2:08 AM
Haha... This is hilarious.

Bulldozer comes out in April. Well... April-May
azamoth
Feb 13, 2011 12:32 AM
A bigger epic fail would be if Intel did not honestly admit their epic fail.

This is why Intel ranks in the top 50 or so most ethical companies in the world.

We can't be too harsh on them. Everyone makes mistakes.
Bodie_CI5
Feb 13, 2011 9:34 PM
Thank you, GRiMEY for the info. But, man, till April? I was looking to make an upgrade in the very near future. Oh well, guess I'll have to wait a while.
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